Frequently Asked Questions

How much will I get rewarded for each survey?

Most surveys are worth about AUD $1. You’ll be rewarded points depending on the length of survey (i.e. the longer the survey the more points you’ll earn).

When can I redeem the rewards?
When your balance in your account reaches AUD $20 you can redeem that amount through a variety of retailers
Which retailers can I redeem my rewards at?
  • Amazon
  • Apple Gift Card
  • Big W
  • Bunnings
  • Coles
  • Ebay
  • Google Play
  • Harvey Norman
  • Hotels.com
  • Kathmandu
  • Kmart
  • Myer
  • Target
  • Woolworths

Use the contact us form and let us know if you want to see more retailers added to the list

How long are my rewards valid for?
If your account is inactive for 12 months, the status of your account will change from active to inactive. Rewards must be redeemed by the end of the calendar year (ex. December 31). Rewards will reset to zero starting of each calendar year (ex. January 1). Rewards will not be carried over.
How do I redeem my reward points? / What happens once I’ve clicked “Redeem”?
1. [Login] to your panel account,

2. Click Redeem Rewards,

3. Select the reward option by clicking on it,

4. Select a value by clicking on it,

5. Click ‘Confirm & Proceed’,

6. You will receive a message saying, ‘Your reward is on the way’.

7. Check your email inbox or spam folder for your reward!
I received an error message during or at the end of a survey, what do I do?
There are several reasons why this may have happened, please use the contact us form for assistance. Please have the error message, your email, and the time you tried to do the survey and device you tried it on so we can help you as quickly as possible
I received an error message when I tried to redeem my rewards. Help!
Reach out to us using the contact us form for assistance. Please have the error message, your email, and the time you tried to redeem ready so we can help you as quickly as possible
I clicked the survey link but got a message saying the ‘invalid request’. Why did this happen?
For each survey we send out, we set a maximum number of responses required. Once this number is reached, the survey will expire. You may also receive this message if the final date to complete the survey has passed. Most of our surveys are available or active for about a week, but this can vary.
I started a survey but part-way through it sent me to a different page and wouldn’t let me complete, how come?

Most surveys we run have quotas for specific criteria, so we may have already received enough responses for the same criteria that you selected.

Someone else in my household is also on the panel, but only one of us could complete the survey.

Surveys are embedded with “cookies” to prevent respondents from participating twice (which would skew our results!). If someone else in your household has already accessed the survey from the same browser or internet connection (Firefox/Internet Explorer/Chrome, etc.) then you will not be able to complete it from that browser as well. You can still access and complete the surveys from a different browser using a different IP address. Luckily, our surveys are mobile friendly!

Welcome !